Frequently Asked Questions about ScanOnSite
Real answers to the most common concerns US Real Estate Agents have about switching from paper to digital sign-ins.
1. My listing is in a "Dead Zone" with no Wi-Fi. Will ScanOnSite work?
The Bottom Line: Yes. The app is built with a "Store & Forward" architecture. It works perfectly offline and syncs automatically once you regain a signal.
| Feature | Web-based Forms (Google Forms) | ScanOnSite App |
|---|
| No Signal Behavior | Fails to load / Data lost | Full functionality (Offline Mode) |
| Data Sync | Manual refresh required | Auto-sync when online |
How to test this:
- Download the app and turn on "Airplane Mode" on your iPad.
- Enter a test lead. You will see it save locally.
- Turn Airplane Mode off; watch the lead appear in your dashboard instantly.
2. Can it verify phone numbers to stop fake sign-ins?
The Bottom Line: Yes. We reduce "junk leads" by checking number formatting in real-time and offering optional SMS verification codes.
| Method | Paper Sheet | ScanOnSite |
|---|
| Legibility | Often unreadable | 100% Digital Clarity |
| Fake Numbers | High risk (Mickey Mouse, 555-5555) | Auto-detected & Flagged |
3. Will this cause a bottleneck during a busy Open House?
The Bottom Line: No, if you use "Hybrid Mode". You can have an iPad kiosk for one group, while others scan a QR code to sign in on their own phones.
| Scenario | Single iPad Only | Hybrid (iPad + QR Code) |
|---|
| Capacity | 1 person at a time | Unlimited simultaneous sign-ins |
| Wait Time | Can create lines | Zero wait time |
4. What if a buyer refuses to sign in digitally?
The Bottom Line: Don't lose the rapport. Use the "Manual Entry" feature to type it in for them, or offer a simplified "Name & Number only" mode.
5. Can it send the listing flyer automatically?
The Bottom Line: Yes. This is a key feature. Instead of promising "I'll email you tonight," the system texts them the property details while they are still walking the home.
| Timing | Manual Emailing | ScanOnSite Automation |
|---|
| Speed | Hours/Days later | Instant (0-5 minutes) |
| Open Rate | ~20% (Email) | ~98% (SMS) |
6. Why pay for this when Pen & Paper is free?
The Bottom Line: "Free" paper costs you time and lost deals. Converting just ONE extra lead per year because of faster follow-up covers the subscription for a lifetime.
| Cost Factor | Paper & Pen | ScanOnSite |
|---|
| Data Entry | 30-60 mins per Open House | 0 mins (Automated) |
| Lead Quality | Low (Hard to read) | High (Verified) |
| Professional Image | Standard | High-Tech / Modern |
7. Does it integrate with my CRM (KVCore, Follow Up Boss, etc.)?
The Bottom Line: Yes. We stop the "Data Silo" problem. Leads flow directly into your CRM, tagging the source as "Open House - [Address]".
Supported Integrations Include:
- KVCore, Follow Up Boss, LionDesk
- Chime (Lofty), Command (KW)
- Zapier (connects to 3,000+ other apps)
8. Is the data secure? Can visitors see previous names?
The Bottom Line: Digital is safer than paper. On a paper sheet, everyone sees the list of names before them. ScanOnSite refreshes the screen for every new user.
| Privacy | Paper Sheet | ScanOnSite |
|---|
| Visibility | Public List | Private Input |
| GDPR/Compliance | None | Compliant |
9. Can I qualify leads (ask if they have an agent) automatically?
The Bottom Line: Yes. Customize your welcome screen to ask "Are you working with an agent?" or "Timeline to move?". This helps you filter serious buyers from looky-loos.
10. Can my team member and I manage the same Open House?
The Bottom Line: Yes. Team accounts allow multiple agents to log in, monitor the same property, and export leads to a shared database.
